COMMUNICATION TECHNOLOGY OF THE PROCESS OF MEDIATION IN RESOLVING INTERPERSONAL CONFLICTS IN MILITARY TEAM

E. A. Ivanov, L. V. Shabanov

Abstract


The National Guard of Russia has the purpose to ensure the security of the state and people. But the troops have conflicts like any other mass unit. Contradictions, in turn, are manifested in the form of constructive and destructive conflict. The practical work of conflict resolution shows that the correct application of the strategies of behavior in conflict leads to a decrease in emotional stress. Conflictological competence of the head with the skill of communicative technologies can significantly reduce the disadvantages. Effective implementation of management keeps the passage of relations, not allowing the objective contradictions shaping the current conflict in the group. Analyzing these conflicts, the authors came to the idea of creating a model conflictological communication, which can be used, rationalizing the strategy of behavior, zapping conflict in the mode of compromise and consent. This model is based triangular methodology, which revises the General problem of contradiction (the dialectic) through the inclusion of a third linking element (here it is: (subject — object) plus the object of the conflict). The authors conclude that the applicability of the model conflictological communication in the military units, not only to resolve conflicts, but also a significant change of communicative qualities of soldiers. Resistance from the conflict becomes a factor in the viability of military units.

Keywords


National Guard of Russia; communication; conflict in military group; triangular methodology; strategy of behavior in conflict; effective implementation management; resistant to the conflict model

Refbacks

  • There are currently no refbacks.