А. В. Волкова


This article analyses ethical elements of institutional designs which are being used in digital public administration models. The author views digitalization as a process based on principles of diversity, openness to polemics and conflict, which leads to creation of new connections meanings. Various conflicts, arising during the introduction of digital technologies and “smart regulation” become the major focus of authors attention. The specifics of institutional designs in Germany and Estonia lead to the conclusion that as the range of available objective information technologies increases, the gap with practically feasible technologies also expands. This is caused by various organizational and institutional barriers, the overcoming of which is possible through the formation of a certain ethical system, the development of “digital talent” and “digital abilities” of citizens. The success of the digitalization policy implementation depends on building a system of state and non-state formations that use common norms and values that interact with each other on the basis of resource interdependence in order to achieve a common agreement, a public good. The process of institutionalization of digital innovation, when the exchange of knowledge and technology becomes vital for the development of each firm, industry and national economies, and pluralization makes rigid regulation ineffective forms a new attitude based on a common ethical principles and values. It serves to ensure coordination for the management of knowledge and social information processes. Thus, digital public administration stimulates the permanent development of innovative solutions, the search for new communication channels and the improvement of social learning, based on trust.


digitalization; institutional designs; public policy; citizen participation; conflicts; smart regulation; ethics; trust


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