Л. М. Низова, В. В. Исаева


The problems of housing and communal services (hereinafter referred to as housing and communal services) in the country are one of the most important issues, since this area is an indicator of the level of comfort for the population. Therefore, it is far from accidental that a national project in the field of housing and the urban environment is being implemented. In addition, the housing and communal services sector and its sustainable functioning are the guarantor of the social security of the population. However, the housing and communal services management system, which was established in the pre-reform period, has not undergone significant changes to date and is characterized by administrative methods of management, a costly economic structure, and a situational rather than an integrated approach to solving problems. Among the main problems characterizing the crisis state of the sphere of housing and communal services are the inefficiency of the management system, subsidization, the difficult financial situation of the industry, depreciation of fixed assets and the underdevelopment of the competitive environment. The consequence of these problems is the emergence of conflicts between the subjects of the industry: management companies, tenants and resource-supplying organizations. Overcoming the crisis requires a whole range of preventive measures in the area under study. The main ones, according to the authors, include: increasing the responsibility of housing and communal services for the state of the common property of the housing stock; stimulating homeowners in terms of common property and control over the management of an apartment building; creation of a mechanism for the direct participation of tenants in improving the comfort of living. including the adjacent territory; Achieving a constructive dialogue between the owners and providers of housing and communal services in terms of compliance with the quality of services and the amount of their payment. The implementation of the proposed measures will help reduce conflict zones in the housing and communal services sector.


conflict zones; housing and communal services; tenants; utilities; energy efficiency; housing comfort; managing organization


Указ Президента Российской Федерации от 07 мая 2018г. №204 «О национальных целях и стратегических задачах развития Российской Федерации на период до 2024 года»

Decree of the President of the Russian Federation of May 7, 2018 No. 204 «On national goals and strategic objectives of the development of the Russian Federation for the period up to 2024».

URL: (01/21/2022) (In Russ.)

Встреча В.В. Путина с главой Республики Марий Эл А. Евстифеевым.

Meeting V.V. Putin with the head of the Republic of Mari El A. Evstifeev.


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Vasilyeva, E.I. “Optimization of the model of the state housing policy of the region”, Actual problems of humanities and natural sciences, 2019, no. 10: 451–454. (In Russ.)

Евстифеев А.А. Итоговый доклад Главы Республики Марий Эл о проделанной работе за 2021 год.

Evstifeev A.A. Final report of the Head of the Republic of Mari El on the work done for 2021.


Слиняков, Ю.В. Управление конфликтами в сфере жилищно-коммунальных услуг как фактор повышения уровня эффективности управления отраслью // Вестник ГУУ. 2017. № 7–8.

Slinyakov, Yu.V. “Management of conflicts in the sphere of housing and communal services as a factor in increasing the level of efficiency of industry management”, Vestnik of State University of Management, 2017, no. 7–8.

URL: (01/24/2022) (In Russ.)

Указ Президента РФ от 07.05.2012 г. № 600 «О мерах по обеспечению граждан Российской Федерации доступным и комфортным жильем и повышению качества жилищно-коммунальных услуг» // Собрание законодательства РФ. 07.05.2012. № 19. Ст. 2337.

Decree of the President of the Russian Federation dated 07.05.2012 No. 600 “On measures to provide citizens of the Russian Federation with affordable and comfortable housing and improve the quality of housing and communal services”, Collection of Legislation of the Russian Federation. 07.05.2012. No. 19. Article 2337.

URL: (01/24/2022). (In Russ.)


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